newNoqclinic
Healthcare Appointment Platform
I was the design lead for Platform Noqclinic - a seamless AI-driven healthcare online booking platform.
Product
Noqclinic
Skills
- Product design
- Heuristic UX audit
- Interactive prototyping
- User research & testing
My role
Senior UI/UX Designer
Timeline
Q32023 - Now
What's Noqclinic?
An AI-driven healthcare online booking platform
A virtual healthcare platform combining AI with telemedicine for efficient at-home care. Patients use AI for assessments and book real doctors for comprehensive care, bridging the gap between patients and providers.
Some numbers for this project
2300+
web pages
50+
teams
80+
cloud services & tools
Context
"Can We Make Healthcare Appointments Easier for Everyone?"
Introduction
The idea emerged from a common frustration in our daily life—always facing the complex and outdated system of healthcare appointments. We always see people waiting on hold for hours, only to find out the next available doctor's appointment is weeks away. This scenario plays out daily for countless patients, while doctors face their own challenges: overbooked schedules, administrative overload, and missed appointments.
Seeing this disconnect, we envisioned a solution: a platform that would transform healthcare booking by making it as simple as a few clicks...
Project goal
Build an AI-powered platform that doesn't just manage appointments but transforms them. Our platform is designed to make appointment management seamless for both patients and providers, ensuring that every interaction is efficient, timely, and user-friendly.
Key metrics
Achieve a 50% reduction in no-show rates by making the process of scheduling and attending appointments as easy as possible.
Increase booking efficiency by 40% with intelligent, AI-driven scheduling tools, and boost overall patient satisfaction to 90% by the end of Q4 FY1.
What we learned
The Current Healthcare Booking Systems Are Outdated and Fragmented
We spoke with numerous patients and healthcare providers to understand the challenges within the existing healthcare appointment booking systems. We discovered that these systems are often relics of the past—outdated, cumbersome, and far from patient-friendly. Patients face prolonged wait times and a frustrating lack of transparency, while providers are overwhelmed by administrative burdens and disconnected patient data. This situation creates a cycle of dissatisfaction and inefficiency, highlighting the urgent need for a more modern, integrated approach.
Major Issues
Prolonged Wait Times & Lack of Transparency
Before patients can even secure an appointment, they often endure long wait times and a confusing booking process. Most patients are unaware of available slots or the best providers for their needs, leading to a sense of frustration and helplessness.
Administrative Overload & Fragmented Data
Providers are caught in a web of manual scheduling, managing no-shows, and dealing with scattered patient information. This inefficiency prevents them from focusing on patient care and improving healthcare outcomes.
Limited Use of Technology & Integration
Current systems lack advanced technology integration. They fail to utilize AI to predict patient needs or optimize provider schedules, resulting in underutilized resources and patient dissatisfaction.
Process
Tailored Healthcare Solutions for Different User Needs
NoQClinic caters to three key healthcare users: Patients, Primary Providers, and Specialists. Each group has distinct needs, ranging from seamless appointment booking and record access for patients, to efficient care coordination for specialists. The platform offers tailored solutions for each user, ensuring an optimal and integrated healthcare experience across various levels of care.
Pre-Booking: Scheduling & Confirmation
This section covers the steps where users input symptoms, receive AI-analyzed doctor recommendations, select a doctor, and schedule their appointment (online or in-person). AI handles timezone conversion, generates available time slots, and sends a confirmation along with preparation advice and reminders.
Appointment Day: Check-In and Attendance
On the day of the appointment, users check-in for either an on-site or online consultation. AI assists with traffic and weather alerts for in-person visits and manages virtual or physical queues to streamline the process.
Post-Booking: Follow-Up and Feedback
This section covers the steps where users input symptoms, receive AI-analyzed doctor recommendations, select a doctor, and schedule their appointment (online or in-person). AI handles timezone conversion, generates available time slots, and sends a confirmation along with preparation advice and reminders.
Final Design
Start your day on the new NoQClinic Home.
When you open the new NoQClinic Home, you’ll know where to focus your time. View all of the day’s upcoming appointments, and easily navigate to patient messages, forms, or payments on the sidebar. At the top of Home, you’ll also see practice insights—making it easier to keep track of your performance in key areas.
And use the calendar view to switch to a new day and check for unconfirmed appointments.
Effortlessly Fill Open Slots with Waitlist
We’ve made it even easier to fill open calendar slots right from NoQClinic Home. With just a few clicks, you can fill any open calendar slots with Waitlist.
Scroll through the Patient Activity Feed and respond
The Patient Activity Feed curates important patient updates and makes it simple to follow up. You can see when patients book appointments, accept Waitlist requests, review your practice, complete a form, and submit a payment.
Messaging that feels like iMessage and WhatsApp
NoQClinic patient messaging is now much easier to use on desktop and mobile, without sacrificing the security and privacy you need.
Notification badges draw your attention to unread messages, and you can reply with text or emojis. Add pictures or other attachments, and view them in the context of the patient conversation. Stay on top of your Messaging feed by archiving conversations or marking messages unread if you need to follow up later.
Announce medical history pre-filling
When you open the Forms tab in NoQClinic, you’ll notice a new Forms dashboard that is automatically organized by open form requests. Easily filter by incomplete Forms and send batch reminders to all patients with outstanding form requests. Your archived Forms will now be accessible in a separate tab – no need to scroll.
And we’re excited to announce medical history pre-filling, which will save time for patients by automatically populating forms with any available medical history from your practice management system.
Impact
Within 6 months of rolling out these updates:
35%
decrease in no-show rate
92%
accuracy in AI pre-diagnosis
7.2
minutes reduce in appointment waiting
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